Contact Center Supervisor

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The position:

Do you want to use your leadership and management skills to make a difference?

Come help us grow a team of energetic customer service agents who provide excellent service and support arranging non-emergency plane transportation for patients located in Alaska!

We are looking for an individual who is self-motivated and has the natural ability to lead and motivate others. The Operations Supervisor is responsible for the day-to-day management of a team of employees to include motivating, recognizing, coaching, counseling, training and problem solving. The successful candidate will develop positive interaction with the clients including conference calls, call calibrations, scripting, etc. and assisting in resolving client concerns in a timely manner is a must.

Required Hours: Monday, Tuesday, Wednesday, Thursday, and Friday 11:00am-8:00pm or 10:00am-7:00pm (could vary based on client need).

You will need:

• Excellent teamwork and customer service skills
• Must be creative and have a think outside the box mindset
• The ability to come up with ideas to aide in client satisfaction and customer service
• Excellent oral, written and interpersonal communication skills
• Ability to provide and support the companies/client's vision and direction
• Ability to communicate effectively to a variety of audiences
• Proven leadership experience and the ability to develop and motivate a team 

Nice to Have:

• Bachelor's degree in Business or related field or equivalent education and experience
• A minimum of one year supervisory experience with a blended Inbound/Outbound contact center
• One to three years contact center experience
• Knowledge of CRM tools and Microsoft Office products

EMS Offers:

• Paid on-the-job training
• Bi-weekly Pay
• Medical, dental, vision, and life insurance benefits
• Individual work spaces
• Free parking
• North-West Omaha location