Entry-Level Quality Assurance Associate/Trainer (Contact Center)
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The Position:
Do you have a strong Attention to detail? Are you passionate about teaching others and building a better customer experience? Then we have the position for you!
The Quality Assurance Associate/Trainer will monitor and evaluate recorded and/or live calls and chats between call center employees and customers. Score the calls based on the scorecard and then provide feedback to management to help meet their goals. This will help identify any training needs to consistently meet goals for the department. Will also send the daily reports to management and attend calibration meetings as needed. Will guide training for new and existing employees. Will maintain and facilitate effective product training curriculum to create an environment of effective learning.
Must be available to work on-site M-F 11am-8pm for all scheduled training classes.
Must be available to work M-F 11am-8pm or 10am-7pm schedule when not conducting training.
You will need:
Nice to Have:
EMS Offers:
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