Customer Service Representative - Immediate Hiring! 

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Are you looking for a fun and new opportunity? Do you have a passion for helping customers? Then we have the job for you!

Come join our team of customer service-oriented agents. This is a central point of entry for customers seeking assistance, information/status updates and resolution. The right candidate will be able to combine existing knowledge with the ability to learn and develop new skills. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

You will need:

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
  
• Ability to work both as an individual and as a team member

Nice to Have:

• High School Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred
  
• Daytime shifts available, one weekend day preferred
  

EMS Offers: 

• Paid on-the-job training
• Medical, dental, vision, and life insurance
• Casual dress attire
• Individual work spaces
• Social distancing practices/adherence to CDC guidelines in place in office
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha location