Customer Service Representative - Medical Transportation

Job Locations US-NE-Omaha
Posted Date 11 hours ago(11/30/2023 5:44 PM)
Job ID
# of Openings
Customer Service/Support


Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.



The position:


We are looking for agents to help customers with medical transportation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.



You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member


Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • Variety of shifts available. Availability for 1 weekend day preferred


EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • All CDC guidelines for social distancing/disinfecting followed
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location


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