Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The position:

We are looking for agents to help customers with medical transportation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

You Will Need:

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member

Nice to Have:

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred
• Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers:

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
  
• Causal dress attire
• Individual work spaces
• All CDC guidelines for social distancing/disinfecting followed
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha location