EMS

  • Customer Service Representative -Financial Services-$350 Hiring Bonus

    Job Locations US-NE-Omaha
    Posted Date 1 week ago(1/16/2019 11:57 AM)
    Job ID
    2019-1114
    # of Openings
    3
    Category
    Customer Service/Support
  • Overview

    Customer Service Representative-Financial Services- We offer a $350 hiring bonus!

    Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

    The Company:

    EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

    Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

     

    Responsibilities

    The Position:

     

    We are looking for professional Customer Service agents to join a fast-paced and energetic customer service team for a Financial Services program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

    Qualifications

    You will need:

    • High level customer service skills
    • Good research skills and the ability to answer financial services questions
    • Knowledge of the financial services, banking or the securities market
    • Adherence in compliance procedures and following industry protocols
    • Great listening skills to recommend financial services
    • Strong written and verbal communication skills when interacting with customers and co-workers
    • Compliance with quality assurance and client expectations and standards
    • The desire to learn new financial concepts and terms
    • Good computer knowledge and internet skills
    • Ability to navigate between multiple computer screens/tabs
    • Quick learner who enjoys using trouble-shooting and problem solving skills
    • Relationship building skills and a desire for customer satisfaction

     

    Requirements:

    • Bachelor’s degree in finance, business, other related field or equivalent work experience preferred
    • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
    • One to two year’s previous call center experience required
    • Prior experience in financial services, banking or the securities industry
    • General understanding of the financial markets, industry rules and procedures
    • Good mathematical skills and knowledge of industry specific regulations
    • The ability to keep client information strictly confidential
    • The ability to pay close attention to details while resolving customer problems
    • Must demonstrate a professional demeanor and positive attitude

     

     

    EMS Offers:

    • $350 hiring bonus
    • Paid on-the-job training
    • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
    • Casual dress attire
    • Individual work spaces
    • Complimentary breakfast on Fridays
    • Free parking
    • North-West Omaha location

     

     

     

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