• Technical Support Representative-Sprinkler System-$500 Hiring Bonus

    Job Locations US-NE-Omaha
    Posted Date 1 week ago(1/16/2019 11:57 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Technical Support Representative-Sprinkler System- $500 Hiring Bonus


    EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.


    The Company:

    EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

    Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    


    The Position:


    The Technical Support Representative is responsible for responding to, and ensuring all customer product issues are resolved, tracked and monitored.


    You will need:

    • The ability to analyze technical product issues and provide solutions
    • The ability to quickly learn specific client products, processes and systems
    • Strong written and verbal communication skills when interacting with customers and co-workers
    • The skills to meet needs and resolve issues for external & internal customers
    • A pro-active, self-motivated and persistent attitude
    • Knowledge of Internet, Microsoft Office-Outlook, Word, Excel
    • Good communication skills that are clear and concise-verbally and written
    • Keep client information confidential and respect the nature of information
    • The ability to conduct 2-3 chats at a time



    • High School Diploma or equivalent
    • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
    • One year call center experience required
    • Networking-system connectivity such as LAN, WAN and how devices connect
    • Experience with mobile & OS applications, Android & IOS
    • Understanding of WIFI Definitions and connectivity
    • Experience responding to customers via social media
    • Previous irrigation system experience is preferred


    EMS Offers:

    • $500 hiring bonus
    • Paid on-the-job training
    • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
    • Casual dress attire
    • Individual work spaces
    • Complimentary breakfast on Fridays
    • Free parking
    • North-West Omaha location


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