• Entry Level Support Technician: $500 Hiring Bonus

    Job Locations US-NE-Omaha
    Posted Date 3 days ago(6/14/2019 2:34 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Entry Level Support Technician: $500 Hiring Bonus

    EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.

    The Company:

    EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

    Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    


    The Position:


    This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support.  If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more advanced support team members.   This is a central point of entry for customers seeking assistance, information/status updates and resolution. Work to resolve questions from password resets, updates to basic desktop application support.  You will take any necessary steps to troubleshoot and/or resolve the issue.  You must be able to handle difficult customers and recognize when to escalate the issue for higher level support.


    You will need:


    ·         Above average customer service skills

    ·         Strong written and verbal communication skills when interacting with customers and co-workers

    ·         Friendly and energetic attitude

    ·         Computer knowledge and internet skills

    ·         Ability to navigate between multiple computer screens/tabs

    ·         Quick learner who enjoys using trouble-shooting and problem solving skills

    ·         Ability to work both as an individual and as a team member




    ·         High School Diploma or equivalent

    ·         Must be familiar with phone Apps, Internet, Email, and Microsoft Office

    ·         Preferred Associates Degree in technical and/or related field

    ·         Experience with Internet, networking, WAN, LAN, technology, computers

    ·         Previous technical help desk or call center experience a plus

    ·         Previous call center experience preferred

    ·         Variety of shifts available. Availability for 1 weekend day preferred



    EMS Offers:


    ·         $500 hiring bonus

    ·         Paid on-the-job training

    ·         Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire

    ·         Casual dress attire

    ·         Individual work spaces

    ·         Complimentary breakfast on Fridays

    ·         Free parking

    ·         North-West Omaha location


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